Frequently Asked Questions
Everything you need to know about shopping with Xochi's Gift Shop.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return label.
Do you offer gift wrapping services?
Yes! You can select our signature gift wrapping option at checkout for a small fee. We also offer the ability to include a personalized handwritten note with your order.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us within 1 hour of placement, and we will do our best to accommodate your request.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our shipping zones to more international destinations in the near future.